Manager’s Notes April 2013

I thought I’d let everyone know that I received a surprise phone call from Betsy last month. She called to see how the community is doing and to congratulate me on my first six months as Rincon’s manager.  It gave us a chance to catch up and share pleasantries about our time together last year.  She also shared with me where her life is these days.  I am pleased to report to you all that she’s doing well.

The first few months of my management tenure were filled with a series of new experiences and understandings about what it means to be the manager of Rincon Country.  Truthfully, I was quite surprised at just how well things went in those early days, between October and December 2012.  Similar to a new marriage, it was like a period of getting to know one another. As time has passed, however, it seems that some of our residents are taking a more aggressive stand on certain issues, demanding of me more of an adherence to their preferences and viewpoints rather than to the preferences of the park owners – the persons to whom I answer.  This is not to say that I ignore any of the residents in our community, for, as part of my job, your concerns represent the focus of my daily activity.  Sometimes, however, it takes more time to address a particular demand in a satisfactory way, which often time delays my abilities to get to other concerns in a timely fashion.  In this regard, my life’s experiences have taught me that simply giving an answer to a problem is often less effective than providing a solution, which always takes more time to address.

The Cones … With that stated above, I know that there is a concern with the cones that I have placed at the exit side of the park.  Again, solutions, not simply answers, are important to me!  The reason I placed those cones out there in the first place is because 1) I have personally driven out of the gate and, while honoring the solid line and “Stop” sign painted on the street, I have found two other cars standing side-by-side making a right turn – that’s cars stacked three deep; and 2) it has also been reported to me by our security guards that there have been times when people being dropped off at the bus stop have been subject to being hit by those exiting the park on the far-side of the exit.  For me, the placement of those cones was/is to avert a potential safety hazard and nothing more.  As park manager, I made a decision in the hopes of finding a solution.  I am happy to say that several of our solutionsoriented residents have offered positive recommendations regarding the cones, which I hope to have implemented by the time this newsletter is published.

The Dog Run … Again, on the list of good intentions that doesn’t seem to satisfy all, we have finally completed the Dog Run (Dog Park, as some prefer).  No matter how you look at it, this area is a good thing in that it gives dog lovers and their four-legged companions a place to burn off a little steam.  Yes, like any new thing, this new facility has caused some consternation among some of our residents. That notwithstanding, our maintenance crew has taken extra steps to accommodate those with concerns. In an attempt to minimize some of the concerns, we have:  1) put up wood fencing to deflect the noise into the field outside the park; 2) hung new parking signs and signs sighting the rules and regulations for the area; and 3) installed dog dispenser units in the areas, as well as in several other locations throughout the park.  I have no illusions that this will be anything but an ongoing management concern, but I will continue to do all I can to find solutions that at least attempt to satisfy all concerns. (See Reminders and Concerns)

Volunteerism … One of the things I am most proud of is the fact that a number of our residents have stepped up and are assisting neighbors with physical limitations, at no cost.  This is an outstanding demonstration of fellow feeling; the kind of expressions that represent what community is all about.  This is also important at this time because in April, management will launch its semi-annual park-wide inspection program, during which time we will be focused on the upkeep of your space to assure that all is in accordance with the rules and regulations. Unlike previous inspection processes, however, we are starting this process by using this newsletter to announce our intent, which will be followed by a courtesy letter sighting violations.  The courtesy letter will be followed by the traditional 14/30, which will be strictly enforced.  Unlike the previous 30 day process from start to finish, this is a 60 day period of time for each resident to accomplish what may be needed to bring his or her space into compliance.

Speaking of volunteerism, we are happy to announce that we have established a food collection space right next to my office next to the restrooms at the main office.  Currently we have a verity of can foods and are seeking contributions from residents who are willing and able to help their neighbors in need. The park owners are also making a monetary contribution to help keep the food bank stocked.  This accommodation is available for any and all persons in need of can foods and other items.  Now, we understand that in times past, there were issues raised by some regarding the legitimacy of such an accommodation.  Reflecting on this background, we are taking steps to assure that we operate this location appropriately, which will include monitoring expiration dates on all foods made available to residents.

Furthering the volunteerism thought, I have been working with the 3411 Homeowners Association and park social groups(s) to formulate more seamless relationships that will better serve the overall needs of all residents.  In this regard, I believe that we as a community are better when we work together than when we don’t.   We are hopeful that our efforts will result in greater community participation and less fragmentation.  From my perspective, while individually we may favor our own definition of what’s wholesome entertainment and relaxation, which should be respected by ALL, the amenities made available for ALL should be viewed by ALL as a place of “Welcome”.

In closing, I believe the above statements are representative of examples of what Rincon Country is all about.  We may not always agree on this or that, but in the end, we all share in what’s good and decent about our community.  I pray we can continue to build on that!

Well, that’s it for now.  Again, thank you one and all for your continued support.  By the way, if you see someone without a smile today, why not give them one of yours!

Sam Harrell, Manager

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